1. LEGAL INFORMATION AND ACCEPTANCE OF THE GENERAL PURCHASE CONDITIONS.

1.1 Identification of the service provider.

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the identification data of the owner of the online store accessible at vintageformentera.com in the legal notice section located at footer

1.2 Description

VINTAGE FORMENTERA through these General Conditions of Purchase offers its users and visitors the possibility of making the online purchase of fashion products and accessories; In addition to establishing communication with the user.

VINTAGE FORMENTERA may alter at any time and without prior notice, the design, presentation and / or configuration of the Website vintageformentera.com, as well as some or all services.

1.3 Acceptance of the particular conditions of purchase.

The access and use of the VINTAGE FORMENTERA Online Store service implies by the Visitor and / or by the Registered User the full and unreserved acceptance of all the conditions contained in these General Purchase Conditions.

These General Conditions of Purchase apply to the sale of all the items that VINTAGE FORMENTERA sells through vintageformentera.com, addressing exclusively to an audience over 18 years of age.

VINTAGE FORMENTERA reserves the right to cancel a client's access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

Likewise, VINTAGE FORMENTERA reserves in any case the unilateral right to modify these General Conditions of Purchase applicable to its Online Store.

1.4 Purchasing Limits at vintageformentera.com

For security reasons, purchases over € 2,000 cannot be made.

 

2. ONLINE PURCHASE PROCESS.

2.1 Our products, how to find them?

VINTAGE FORMENTERA puts at your disposal a virtual store that offers products organized in families, to make it easier for you to find them.

From the home page, all levels of product families are accessed by a keypad located on the left, as well as inside pages, and by a drop-down that appears at the top in mobile version.

You can also find products in VINTAGE FORMENTERA through the search engine, where you only have to enter a keyword (which can be the product name, characteristics and even incomplete words).

All products have a detailed file, which includes a photograph, name, description and price with taxes included.

All prices shown are final prices, expressly including the Value Added Tax (VAT) applicable in Spain at the time of purchase, notwithstanding that the user will have at all times information disaggregated of the price of the product.

You will also be informed of the different types of shipping and delivery times, which you can select according to your needs.

You can also express your opinion about each product, sharing the product on your Social Networks.

The prices that appear on the product sheets constitute an invitation for the customer to make an order proposal; therefore, if there is an error in them, VINTAGE FORMENTERA will inform the client of such circumstance and will not process the order.

2.2 Buy in VINTAGE FORMENTERA.

In order to buy in Vintage Formentera it is not necessary to register previously. You only have to select the products you want and, once finished, access the Shopping Cart and finalize the purchase process / process the order.

Once the order is finished, we will request a series of data, including personal data, such as Contact Data, Delivery Address Data, Shipping Method, Payment Method, in addition to accepting these General Conditions of Purchase express way through the marking of the corresponding box before processing your order.

In addition, within the Contact Data you can create a user account within VINTAGE FORMENTERA; The registration will provide you with your next access to our page, your purchases and, as a registered Customer, you will be able to receive discounts, promotions and exclusive sales that we make, via email, in addition to not having to incorporate your data in the Contact form every time you buy in VINTAGE FORMENTERA.

To register as a User, enter your information in the Contact Data Form and enable the functionality of creating an account, entering an access password.

Once the account is generated, we will send you an email to the email address provided with a discount code for your first purchase. Order confirmations will be sent to that address.

2.3 Availability of products.

The selection of products offered through our online store is valid as long as the products are visible, with the available stock limits. When dealing with electronic commerce, the stock is updated online, so it could happen, eventually, that during the purchase process the stock runs out, being unable, therefore, in these cases, to continue with the sale started.

In the event that there is any break in stock or punctual unavailability of an item, VINTAGE FORMENTERA will contact the Customer to notify them immediately and give it a new delivery time or, if it is not possible to serve said product, proceed to its annulment. In any case, a delay in delivery with respect to the indicated deadlines will not entitle the Client to demand any compensation.

2.4 How is the order processed?

When we click on the button to process the order (after having selected the products and units), a secure connection is established, through SSL, where you must enter a series of data in the following forms:

Contact information.

Delivery address data, if they are not the same as those provided in the Contact details.

Shipping way.

Way to pay.

Then, you must finalize the order, accept the general conditions of purchase and process the order.

2.5 Transportation and Shipping.

Shipping and / or handling costs are not included in the price and will be shown to the Customer before finalizing their purchase, depending on the shipping address of each order and the transport provider freely chosen by the Customer.

As for the shipping method you select, they are established by the transport operators with whom we work delivery times. These deadlines are calculated on working days - Monday through Friday - since VINTAGE FORMENTERA does not carry out expeditions on holidays, Saturdays, or Sundays. The delivery times indicated are indicative.

As a general rule, orders generated after 15:00 will be dispatched the next business day.

The amount of the transport will appear detailed before finalizing the order.

VINTAGE FORMENTERA is not responsible for any delay caused by transportation by:

Incorrect or incomplete address.

Do not indicate a contact phone number.

Carrier strikes.

If the Customer does not notice external breaks in the package at the time of receiving it, but when opening it, it observes damage due to transport, it must notify the transport company in less than 24 hours to record and contact VINTAGE FORMENTERA. Otherwise it will be understood that the Product has been accepted in accordance.

The transport company once past this period considers that the material sent is in perfect condition and is not responsible for the damage.

2.6 What payment methods can I use?

Payment will be made at the end of the purchase process and will be an indispensable condition for its formalization. In any case, the payment method is chosen during the purchase process on the corresponding screen.

We support the following payment systems:

Payment by credit or debit card. Through the secure SSL connection, it connects with PAYPAL, so that bank data is transmitted directly and securely, so that VINTAGE FORMENTERA does not have access to them or store them.

Payment through PayPal.

The Secure Electronic Commerce system is based on the Issuer of the card (bank or savings bank) identifying the cardholder before authorizing payment online. 

Your card information and password are protected by this security system from the moment of its introduction. Once the identification is completed, PAYPAL informs VINTAGE FORMENTERA that the card holder is making the purchase, so that the card can complete the process. If the identification has not been satisfactory, PAYPAL communicates it to VINTAGE FORMENTERA to proceed accordingly.

Payment through PAYPAL. PAYPAL is the global leader in online payments and is basically a secure payment system in which the user opens an account in the system that subsequently allows him to make payments in many online stores around the world, using his Credit or debit card. PAYPAL will be the only one that will have the Client's bank details being an intermediary between the Client and VINTAGE FORMENTERA.

This form of payment is immediate, at the moment in which the Client makes the payment, VINTAGE FORMENTERA receives it by processing its order (after verification that the data is correct) and is not compatible with promos.

2.7 And, if I have not made the purchase, what can I do?

If you detect that an improper or fraudulent charge has been made on the card used for purchases, you should immediately contact us and your bank; with us through email or telephone, in the shortest possible time so that we can make the necessary arrangements. In addition, your Bank and / or companies that issue means of payment may adopt anti-fraud measures that entail the rejection of certain types of operations.

Once you have completed the processing of the order, you are given a number that identifies it, so that you can track it.

 

3. VINTAGE FORMENTERA DISCOUNT VOUCHERS AND COUPONS.

VINTAGE FORMENTERA reserves the right to deliver gift vouchers and / or promotional or discount vouchers to users and visitors of vintage formentera, as it deems appropriate.

To make proper use of said coupons and discount vouchers, the code must be indicated and entered at the time of formalization of the order, applied by VINTAGE FORMENTERA the same before confirming the payment.

Gift vouchers or promotional vouchers may be limited to a single use, it will be specified in that case. Gift vouchers or promotional vouchers will not be redeemable for cash.

VINTAGE FORMENTERA may carry out specific promotions that aim to regulate the allocation of gift vouchers to those users who make a certain purchase, for subsequent purchases at vintageformentera.com and within the period the validity thereof. Outside this period of validity, the gift voucher loses its effectiveness.

 

4. RETURNS AND CLAIMS.

The Customer may change an order as long as it has not been issued. If, for any reason, you want to make a change with respect to the confirmation sheet, you must notify it as soon as possible via email to shop@vintageformentera.com indicating the desired changes. Any difference in the amount between the original and the modified order will be processed following the procedure corresponding to the chosen payment method. The return and new shipping costs will not be assumed by VINTAGE FORMENTERA.

For its part, VINTAGE FORMENTERA cannot substitute a product requested by the Client without prior consultation with the Client. If it is the case that for reasons beyond VINTAGE FORMENTERA, the supply of the order is not possible, the Client will be offered the possibility of exchanging it for a substitute product of similar characteristics giving the right to the cancellation of the order by the Client.

If the Customer cancels a confirmed order when it has already left the VINTAGE FORMENTERA facilities to the destination, or does not accept the package upon arrival, VINTAGE FORMENTERA may require payment of transport costs caused by the cancellation.

All returns of products that meet the following requirements will be accepted:

Products must keep intact its original seal. The return of the product without the seal will not be accepted, unless it is due to defects of origin, in which case the change will be made by other equals.

The customer must pay the shipping costs in case of return, which must be paid directly to the transport company at the time of collection.

The item to be returned must be properly packed for return.

They will be causes of return:

That the product does not comply with the characteristics of the tab shown on our website. In this case the amount of the product will be refunded except shipping costs. This reimbursement will be made to the payment method used by the customer through reimbursement.

That the product comes from defective origin. In this case, the same will be exchanged once the product to be returned has been received. VINTAGE FORMENTERA will be responsible for the shipping and return shipping costs.

5. RIGHT OF WITHDRAWAL.

In accordance with Royal Legislative Decree 1/2007, Consolidated Text of the General Law for the Defense of Consumers and Users, VINTAGE FORMENTERA recognizes the right of withdrawal of any purchase made in vintageformentera.com within a maximum period of 14 calendar days from the moment the Client received the product. To do this, you must complete the type form at shop@vintageformentera.com

The Client must return or deliver the goods directly, without undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision of withdrawal of the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired, sending them to:

street of Santa Maria nº3 

07860 San Francisco Javier 

Formentera Spain

In relation to the withdrawal costs, this right cannot entail any cost to the user, beyond that if the return is purely due to the right of withdrawal, and not to a lack of conformity of the product, the user must bear the cost of the expenses of return of the same, unless the employer has agreed to assume them in the contract signed or has not previously informed the user that he must bear these expenses. (art. 108 of the Consolidated Text of the General Law for the Defense of Consumers and Users, TRLGDCU).

Therefore, the Client must bear the direct cost of returning the goods.

In all cases, the products returned must be in perfect condition, in their original packaging and with the manuals, accessories or promotional gifts, if any, included. If this is not the case, such withdrawal cannot be exercised. The returns department will verify that everything is correct and in perfect condition, giving authorization to the Administration Department and will communicate it to the Client via email.

5.1 Products not subject to the right of withdrawal.

In accordance with article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, it will not be possible to request the right of withdrawal in relation to:

“The right of withdrawal will not be applicable to contracts that refer to:

c) The supply of goods made according to the specifications of the consumer and user or clearly customized.

d) The supply of goods that may deteriorate or expire quickly.

e) The supply of sealed goods that are not apt to be returned for reasons of health or hygiene protection and that have been unsealed after delivery ”.

6. TECHNICAL SUPPORT.

If you have any problems, please contact us to solve it at the following email address: shop@vintageformentera.com.

7. CUSTOMER RESPONSIBILITY.

The client is obliged to make a lawful use of the Services, without contravening the current legislation, nor injuring the rights and interests of third parties.

The client guarantees the veracity and accuracy of the data provided by filling in the contracting forms, avoiding causing damage to VINTAGE FORMENTERA as a result of their incorrectness.

Likewise, it undertakes to enable the delivery of the requested order by providing a delivery address in which the requested order can be received within the usual schedule of delivery of goods (Monday to Friday from 10:00 a.m. to 1:30 p.m. and from 4:00 p.m.): 00 to 19:00).

Failure to comply with any of these General Conditions of Contract may result in the cancellation or cancellation of orders by VINTAGE FORMENTERA without prior notice to the client and without this implying any right to compensation.

If the shipment is rejected by the customer, VINTAGE FORMENTERA will not reimburse the amount of the shipping costs, being assumed by the customer.